Broktech Insurance & Reinsurance Brokers aim to provide the highest level of service for our Clients & Business partners. In case your expectations have not been met, we would like to hear about it, in order to provide our extended support and improve our services in the future.
How to complain?
If you wish to raise a complaint you can reach us by email or telephone. Please find here below the dedicated info: complaints@broktech.com
Lebanon Office: +961 1 874 330
Cyprus Office: +357 25 347 300
Process:
We will promptly acknowledge your complaint and do our best to resolve your complaint the soonest possible. In case further investigation is required, which will cause some delay for a resolution, we shall keep you informed of the status and further necessary action. In case you remain dissatisfied with our resolution, please revert to us, as we will attempt to ensure your expected service with determination.
⦁ Your Name, Company & Contact Details.
⦁ Your Contact at Broktech.
⦁ Name of Account/Policy Number & Supporting Documents.
⦁ Help us understand what happened & what we can do to rectify any error.
⦁ Our compliance team will investigate the matter with the Team members involved.
⦁ For more complicated matters, it may take a little longer, but we will keep you updated along the process.
⦁ We will find the most suitable solution for you.
⦁ We will revert with our proposed solution.
⦁ Your complaint should be resolved.
⦁ Our compliance team will re-address the matter with the Top Management.
⦁ If necessary, the Top Management will resolve the matter with you directly.
⦁ Broktech will update procedures to ensure this mistake does not happen again.
⦁ You will remain at close contact with us, and we will guide you through any difficulties.
We value our Clients’ & Business Partners’ trust and confidence in us and sincerely appreciate you!
Your commitment to us is much appreciated and we look forward to serving you for any enquiries.